Current as of 04 Nov 2025
information we may collect from you across our website.
Terms And Conditions
Your privacy is important to us at MealNow. We respect your privacy regarding anyinformation we may collect from you across our website.
IMPORTANT LEGAL NOTICE
This page sets out the terms and conditions ("Website Terms") on which MealNow UK Ltd ("we", "our", or "MealNow") provides access to our website https://www.mealnow.co.uk and any MealNow mobile application (together, the "Website") through which you can order products from participating restaurants in the UK. By using the Website and placing an order, you agree to be bound by these Website Terms. Please read them carefully before proceeding.
VAT number: Pending.
Registered address: Pending.
We do not provide our own delivery services. All deliveries are the responsibility of the Businesses.
The legal contract for the sale of food and beverages is between you and the selected Business. MealNow acts solely as an agent on behalf of the Business to conclude your order.
Use of the Website confirms your agreement to these Website Terms.
If you do not accept these Terms, you must leave the Website immediately and not place any orders.
You are legally capable of entering into binding contracts.
You are at least 18 years old.
If you have any food allergies or intolerances, you acknowledge that it is your responsibility to inform the Business by:
Using the "Notes to Kitchen" field at checkout;
Clicking the "Allergy & Intolerance" button to call the Business directly;
Writing in the additional comments section on the item page.
We are not liable for any allergic reactions or intolerances as we provide three clear methods for you to notify the Business directly.
You must check and correct any mistakes before confirming your order.
Once payment is authorised, you cannot cancel or amend the order unless agreed by the Business.
MealNow will confirm the order was received, but the Business may still reject it.
A fixed service fee of £0.99 is added to all orders.
Delivery charges, if applicable, are set and handled by the Business and displayed at checkout.
Payment can be made via credit/debit card or PayPal.
If an order is rejected, refunds will be issued within 3–5 working days (or longer, depending on your bank).
Users are responsible for notifying the Business directly about allergies using the methods provided.
MealNow is not liable for any issues resulting from allergens not being excluded.
They may not reflect the actual item delivered by the Business.
The quality, safety, or preparation of food and drink items.
Delivery services.
Any delay in refunds caused by your card issuer or PayPal.
Our maximum liability to you is limited to the value of your order or £100, whichever is lower.
Reviews must be accurate, respectful, and not violate any laws.
We reserve the right to remove inappropriate or false reviews.
We may suspend or withdraw the Website for operational or legal reasons without notice.
Any disputes may be brought in the courts of England or in your local UK jurisdiction if applicable.
For questions or customer service, please contact us via the Website. By continuing to use the Website and placing orders, you confirm acceptance of these terms.
MealNow UK Ltd https://www.mealnow.co.uk
This page sets out the terms and conditions ("Website Terms") on which MealNow UK Ltd ("we", "our", or "MealNow") provides access to our website https://www.mealnow.co.uk and any MealNow mobile application (together, the "Website") through which you can order products from participating restaurants in the UK. By using the Website and placing an order, you agree to be bound by these Website Terms. Please read them carefully before proceeding.
1. Company Details
MealNow UK Ltd is a company registered in England and Wales (company number pending).VAT number: Pending.
Registered address: Pending.
2. Our Role
We act as a platform to allow you to place takeaway and delivery orders with restaurants ("Businesses") listed on our Website.We do not provide our own delivery services. All deliveries are the responsibility of the Businesses.
The legal contract for the sale of food and beverages is between you and the selected Business. MealNow acts solely as an agent on behalf of the Business to conclude your order.
3. Use of the Website
You may access most areas of the Website without registering or placing an order.Use of the Website confirms your agreement to these Website Terms.
If you do not accept these Terms, you must leave the Website immediately and not place any orders.
4. Your Status
By placing an order, you confirm that:You are legally capable of entering into binding contracts.
You are at least 18 years old.
If you have any food allergies or intolerances, you acknowledge that it is your responsibility to inform the Business by:
Using the "Notes to Kitchen" field at checkout;
Clicking the "Allergy & Intolerance" button to call the Business directly;
Writing in the additional comments section on the item page.
We are not liable for any allergic reactions or intolerances as we provide three clear methods for you to notify the Business directly.
5. Orders and Processing
Once you select your items and click the relevant order button, the order is submitted to the selected Business.You must check and correct any mistakes before confirming your order.
Once payment is authorised, you cannot cancel or amend the order unless agreed by the Business.
MealNow will confirm the order was received, but the Business may still reject it.
6. Prices and Payment
Prices shown include VAT where applicable.A fixed service fee of £0.99 is added to all orders.
Delivery charges, if applicable, are set and handled by the Business and displayed at checkout.
Payment can be made via credit/debit card or PayPal.
If an order is rejected, refunds will be issued within 3–5 working days (or longer, depending on your bank).
7. Allergy Disclaimer
MealNow does not guarantee the absence of allergens in any product.Users are responsible for notifying the Business directly about allergies using the methods provided.
MealNow is not liable for any issues resulting from allergens not being excluded.
8. Images and Product Descriptions
Images on our Website may be AI generated and for illustrative purposes only.They may not reflect the actual item delivered by the Business.
9. Liability
MealNow is not liable for:The quality, safety, or preparation of food and drink items.
Delivery services.
Any delay in refunds caused by your card issuer or PayPal.
Our maximum liability to you is limited to the value of your order or £100, whichever is lower.
10. Reviews and Conduct
Customers may leave reviews about their experiences.Reviews must be accurate, respectful, and not violate any laws.
We reserve the right to remove inappropriate or false reviews.
11. Website Access
We aim to make the Website available at all times but cannot guarantee uninterrupted service.We may suspend or withdraw the Website for operational or legal reasons without notice.
12. Termination
We reserve the right to suspend or terminate your use of the Website if you breach these Terms.13. Governing Law
These Terms are governed by English law.Any disputes may be brought in the courts of England or in your local UK jurisdiction if applicable.
For questions or customer service, please contact us via the Website. By continuing to use the Website and placing orders, you confirm acceptance of these terms.
MealNow UK Ltd https://www.mealnow.co.uk